Frequently Asked Questions

If there's a question you'd like to ask that's not listed below feel free to Contact Us

What is Ascora?

Ascora is the result of years of development and is designed to streamline the management and operations of trades and service-based businesses. Whether you are a Plumber, Locksmith, Electrician or HVAC Technician, Ascora will make your business run more efficiently and significantly reduce admin costs!

How can Ascora Benefit my business?

These tools work hand in hand with your existing business workflows and processes to provide an automated solution reducing the time and money spent administering your day-to-day business operation.

Ascora updates, in real-time the Job details between your office and tradesmen. Capture signatures and generate invoices while on the Job!

What is the Cloud and Where is My Data Stored?

Ascora is cloud-based- this means there are no installations needed (apart from the apps) and no need to worry about servers or other hardware. Ascora is hosted in top-notch Microsoft data centres across multiple geographic locations, so you can rest assured that your data is safe.

How much does Ascora cost?

With Ascora there are no lock-in contracts. Sign up today and start using Ascora for a 14 day free trial. Once that trial ends you'll simply pay at the end of the month based on the number of users active in your account. Office workers, such as schedulers, bookkeepers or managers can access Ascora via the web for no extra cost!

There are no other per job or per invoice costs, there are no unexpected charges!

How Secure is Ascora?

The Ascora Mobile, iPad, Android and Web systems communicate with your companies’ central data source stored securely in the cloud, protected by next generation 2,048 bit encryption which is significantly more secure than even Internet Banking!

We also undergo yearly audits for PCI DSS Compliance by a leading US security specialist.

What if there is a feature I need?

If there's a feature you'd like to see included in a future release of Ascora, please let us know. We are always releasing new versions of the product and are committed to ongoing development!

Where Was Ascora Developed?

Ascora is developed and supported from our headquarters in Perth, Western Australia.

Are there any Contracts or Minimum Term?

There are absolutely no contracts with Ascora. After your Ascora trial you'll just be billed on a month by month basis depending upon how many mobile users you have and you can opt out at any time. We want you to keep using Ascora because of the value it brings to your business, not due to a contract.

Are You Able to Help us Migrate Our Data?

If you've been using any other system in the past, chances are you'd love to be able to migrate that data into Ascora to get up and running fast. You can use our downloadable Excel templates to quickly upload your data.

We also have experience with a large variety of systems and can assist you in migrating, just drop us an email or give us a call and we'd be happy to assist.

What Help or Training is available?

The Ascora Team is fully trained to provide training and setup to our customers with a low one-off setup fee. The amount of setup and training needed will depend on your chosen tier and requirements. Get in touch with us today to discuss!

What Technologies does Ascora use?

The Ascora web portal is built upon the enterprise level technologies of Microsoft .NET and Microsoft SQL Server. This ensures that Ascora is built to support your business and be as robust and reliable as possible.

Our mobile apps are built in their native technologies (Android Studio and X-Code) to ensure you get the best possible experience for your team on the road.

How do I Integrate with Xero?

Login to Ascora and go to "Administration" then "Accounts Integration", select the accounting package from the dropdown then follow the prompts.

For more information visit our Xero Support page.

How do I Integrate with MYOB?

Login to Ascora and go to "Administration" then "Accounts Integration", select the accounting package from the dropdown then follow the prompts.

How do I Integrate with QuickBooks?

Login to Ascora and go to "Administration" then "Accounts Integration", select the accounting package from the dropdown then follow the prompts.