Frequently asked, honestly answered.

Ascora is a complete trade field service management platform designed to streamline the operations of growing trade and service businesses. It enables your business to grow faster while spending significantly less time on admin work.

If you're spending days on administrative tasks, hiring more admin staff just to keep on top of paperwork, or losing time to poor communication between the office and field — Ascora automates those tasks with a click.

Ascora is suitable for any trade business that wants to take advantage of advanced technology to communicate between the office and field in real time, automate manual processes (such as supplier bills), and gain insights into operations and profitability.

It's designed for trade businesses that are looking to scale and grow — giving you the systems and visibility to take on more work, more crews and more sites without the admin spiralling out of control.

Whether you're a Plumber, Locksmith, Electrician or HVAC Technician, Ascora will make your business run more efficiently and significantly reduce admin costs.

Ascora is designed, built and supported from our headquarters in Perth, Western Australia — with our US base in Austin, Texas backing our growing North American customer base.

The Ascora team is very active in listening to our users — new versions are released every 1 to 4 weeks. The product is constantly evolving so your business keeps getting better tools without needing to switch platforms.

Ascora is cloud-based — there are no installations needed (apart from our dedicated mobile apps) and no servers or hardware to worry about.

Ascora is hosted in industry-leading Microsoft data centres across multiple geographic locations, so you can rest assured your data is safe. 95% of Fortune 500 companies trust their business on Microsoft Azure.

The Ascora Mobile, iPad, Android and Web systems communicate with your company's central data source stored securely in the cloud — protected by next-generation 2,048-bit encryption, significantly more secure than even internet banking.

We also undergo yearly audits for PCI DSS Compliance by a leading US security specialist.

Pricing depends on your team size and the modules you need. See our pricing page for current plans and what's included at each level.

No lock-in contracts. We want you using Ascora because of the value it brings to your business — not because of a contract.

The monthly subscription covers server costs, hosting your data, Google Maps integrations and ongoing research & development — resulting in an ever-evolving Ascora platform.

When you go ahead with Ascora we want to make sure you maximise the benefits of the platform. Ascora is exceptionally powerful and configurable to your workflows — training is critical to get the most value, save you hours, and get you up and running the right way.

Setup requires dedicated time, and our highly trained team knows what to look out for to ensure your account is configured correctly from day one. Depending on your package, the implementation fee covers your setup, training, and support so your business can start seeing time and cost savings sooner — rather than spending hours or weeks creating your own forms and templates.

No — it's common practice for any advanced software (not just field service management) to charge an implementation or onboarding fee. Depending on your package, this fee covers your setup, training and support, which you may otherwise have to pay for separately or which may not be provided at all.

We've worked with thousands of trade businesses and have packages that suit your size and needs. We'll recommend the most cost-effective package once we understand your workflow.

It depends on whether you're looking for a basic system that covers only a fraction of your business, or powerful software that genuinely transforms how you operate — automating, systemising and giving you a platform to grow and scale.

Ascora is ever-evolving and grows with your business.

Absolutely. Book a free demonstration with one of our product specialists. So we're all on the same page when answering your questions, we encourage all decision-makers and business owners to attend the demonstration together.

Book a demo or call us on 1300 810 789 to speak to one of our product specialists and get started.